Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making considered decisions about when, how often and how much you play. Casino games are based on chance. Previous results do not predict future results, and no strategy can guarantee a win. You should only gamble with money you can afford to lose after covering essential living costs and other financial commitments.

Millioner Casino presents gambling as a leisure activity and encourages players to make informed choices. Gambling should not interfere with your relationships, work, studies, health or everyday responsibilities. If playing is no longer enjoyable, feels difficult to control or is causing stress, it is important to pause and consider seeking support.

You are responsible for complying with the laws that apply to you. Only use an online gambling service if you are legally permitted to do so in your location. You must not allow another person to use your account, and you should keep your login information private. Account access should never be shared with children or anyone who is not legally allowed to gamble.

Simple principles to remember

• Gamble for entertainment, not to earn an income.
• Set a budget before you start and do not exceed it.
• Set a time limit and take regular breaks.
• Never chase losses or increase stakes to recover money.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or making an important financial decision.
• Keep gambling separate from money needed for rent, bills, food, education and other essentials.
• Ask for help early if gambling begins to feel difficult to manage.

Planning your play

A plan can make it easier to keep gambling within safe and affordable boundaries. Before opening a game, decide the amount you are prepared to spend and the length of time you intend to play. Treat that amount as entertainment spending rather than money that may be returned. Once your limit has been reached, stop for the session, regardless of whether you are winning or losing.

It can help to keep a personal record of deposits, withdrawals, time spent playing and the results of your sessions. Looking at the overall picture may be more useful than focusing on a single win or loss. If you find that your spending or playing time is increasing, take a break and review your choices before playing again.

Avoiding common risks

• Do not borrow money, use credit intended for essentials or sell belongings to fund gambling.
• Do not rely on winnings to pay bills or meet regular financial commitments.
• Do not believe that a win is due after a series of losses, or that a game can be influenced by previous results.
• Do not increase your stake because you feel frustrated, confident or determined to recover a loss.
• Do not hide gambling activity, transactions or losses from people you trust.
• Do not play for longer than planned because you are close to a particular result.
• Do not use more than one account where this is not permitted by the applicable terms.

A useful test is to ask yourself whether you would be comfortable telling someone close to you how much time and money you spend gambling. If the answer is no, or if you are regularly changing your plans to gamble, consider taking a break and speaking with a qualified support service.

Keep your account secure

Use a strong, unique password and do not share it with anyone. Sign out when using a shared device and check your account activity and payment records regularly. If you notice activity that you do not recognise, stop using the account and contact the available customer support channel through the website. Security concerns and responsible-gambling concerns should be raised as soon as possible.

Safer-play controls and account breaks

Depending on the service, your account and the rules that apply, safer-play controls may be available to help you manage deposits, spending, session length or access. These controls are designed to support your personal plan. They are not a guarantee that gambling will always remain safe, so you should continue to monitor your behaviour and finances.

Possible controls

• Deposit or spending limits that restrict the amount added to an account over a selected period.
• Loss or wagering limits that help you set a maximum amount for play.
• Session reminders, time limits or activity information to make your play more visible.
• Temporary breaks that prevent or discourage play for a chosen period.
• Self-exclusion, which is a stronger restriction intended for people who need to stop gambling for a longer period.
• Marketing preferences that allow you to reduce or stop promotional communications.

The names, settings, waiting periods and operation of these controls may vary. Some changes may take effect immediately, while others may be subject to a confirmation process or a required delay. Read the information shown in your account carefully before confirming a setting. If you are unsure which option is appropriate, stop playing and ask the available support team for general guidance.

A temporary break can be useful when you want time away from gambling to review your habits. If you feel unable to control your gambling, self-exclusion or support from an independent service may be more suitable than relying only on limits. Do not attempt to bypass a restriction by opening another account, using another person’s account or changing your personal details.

When someone else may be at risk

If you are concerned about a friend or family member, approach the subject calmly and without judgement. Explain what you have noticed, listen to their response and encourage them to speak with a qualified gambling support service. Do not lend money to fund gambling or take responsibility for covering gambling-related debts. You can also seek advice for yourself, even if the person you are worried about is not ready to ask for help.

Recognising a gambling problem

Problem gambling can affect people in different ways. It is not determined only by the amount of money lost. The key issue is whether gambling is causing harm or becoming difficult to control. Warning signs can develop gradually, so noticing one or more of them is a reason to pause and seek information rather than wait for the situation to become more serious.

• Spending more time or money gambling than you intended.
• Trying to stop, cut back or take a break but returning to play.
• Chasing losses or gambling to escape stress, boredom, sadness or other problems.
• Feeling restless, irritable or anxious when you cannot gamble.
• Borrowing money, missing payments or experiencing financial pressure because of gambling.
• Keeping gambling secret or giving misleading information about your activity.
• Neglecting work, study, family, friendships, sleep or other responsibilities.
• Losing interest in activities that you previously enjoyed.
• Feeling regret, guilt or distress after gambling but continuing to play.
• Thinking about gambling frequently or planning your day around the next opportunity to play.

If any of these signs sound familiar, stop gambling and take a practical first step. You can apply an available account break or self-exclusion, remove saved payment methods, tell someone you trust, and contact an independent gambling support organisation or health professional. Early support can make it easier to understand what is happening and decide what to do next.

Support in Australia

Australian players can seek help from a recognised gambling support service in their state or territory, a general practitioner, psychologist, counsellor or other qualified health professional. These services can provide confidential information, counselling and practical assistance with gambling, financial stress and related concerns. You can also speak with a trusted family member or friend while arranging professional support.

If gambling has contributed to immediate financial, personal or safety concerns, seek urgent assistance from the relevant emergency or crisis service in your area. If you feel at risk of harming yourself or another person, contact emergency services immediately. Millioner Casino cannot provide medical, psychological, legal or financial advice, so independent professional assistance is recommended when gambling is affecting your wellbeing.

Review your choices and get assistance

Responsible gambling is an ongoing process. Review your budget and playing habits regularly, especially after a significant win, loss or change in your personal circumstances. A limit that felt suitable in the past may no longer be appropriate. If your financial situation, health, relationships or responsibilities change, consider reducing your gambling or stopping altogether.

For account-related questions, use the customer support option made available on the website. Support staff may explain the responsible-gambling tools and account processes available to you, subject to applicable requirements. They cannot guarantee winnings, remove losses or replace independent counselling and financial advice.

By choosing to gamble, you accept that outcomes are uncertain and that you remain responsible for deciding whether gambling is suitable for you. If you are under the legal age, prohibited from gambling, or concerned that you may not be able to stay in control, do not play. Taking a break and asking for help is a positive and responsible decision.

Practical steps you can take today

1. Review how much time and money you have spent gambling recently.
2. Set an affordable limit before your next session, or decide not to play.
3. Remove gambling applications, saved payment methods or promotional messages if they make it harder to pause.
4. Tell a trusted person about your concerns and ask them to support your plan.
5. Use an available temporary break or self-exclusion option if you need time away.
6. Contact an independent gambling support organisation or qualified health professional for further assistance.